Frequently Asked Questions
What sizes do you offer?
We currently offer sizes XS, S, M, L and XL. But you will find most of the items in sizes S, M and L only i.e from waist 28-32.
We’re actively working on adding more sizes to every drop!
How do I place an order?
Simply browse our collections, select your size, add items to your cart, and proceed to checkout.
If you face any issues, feel free to reach out to us on Instagram or via email.
Do you ship internationally?
No, currently we only ship PAN India.
How long will my order take to arrive?
Orders typically ship within 2-4 business days and are delivered within 5-7 days depending on your location.
For further details please refer to our shipping policy.
What is your return/exchange policy?
Once an order has been placed, it cannot be refunded. However, if there is any fitting issue, we do provide size exchanges within 48 hours of receiving the parcel.
We also offer returns in exchange for store credit.
The validity of the store credit will be 6 months from the date of exchange. For further details please refer to our exchange policy.
How do I know if my order is confirmed?
If order has been placed, you would have got an automated sms from Razorpay confirming your transaction. You would have got a confirmation mail as well.
Sometimes it comes in the promotions/ spam folder. You will also be getting the updates via sms on the number provided once the order has been shipped
Can I change/cancel my order?
Once an order has been placed, we are unable to cancel, make address updates, style, or size changes.
What payment methods do you accept?
We accept payment through razorpay only. We do not offer Cash on Delivery.
How can I track my order?
Once your order is dispatched, you’ll receive a tracking link on WhatsApp/email/SMS.
Do you offer Cash on Delivery?
No, we do not offer COD. All our orders are prepaid only. However, we’re actively working on making it available soon.
How can I collaborate with you?
We’d love to hear about your ideas! Please send your name, profile/portfolio, and proposal to: ontherack.in@gmail.com. Our team will get back to you soon.
Still have questions?
Email us at ontherack.in@gmail.com or drop us a dm on instagram @ontherack.in